FAQ
FAQs
GENERAL QUESTION
- How can I contact ANNLIZ
- How do I create an ANNLIZ account?
- How do I change my online account information and preferences?
- What if I have forgotten my password?
- How do I sign up for the ANNLIZ newsletter?
- Where do I find the ANNLIZ Blog?
- What is ANNLIZ her return policy?
- What is ANNLIZ her privacy policy?
- Does ANNLIZ have a shop somewhere?
ORDER QUESTION
- How do I search for a product?
- What can I do when a product or a certain color or size of a product I want is out of stock?
- How do I return a product?
- How can I pay for my order?
- When can I expect my order to be delivered or when can I pick up my order?
- Where is my delivery at this moment?
- What is the current status of my order?
- What are the delivery costs of my order?
- Does ANNLIZ have different prices for other retailers or companies?
GENERAL ANSWERS
- How can I contact ANNLIZ?
You can contact ANNLIZ on different ways please see Contact ANNLIZ for detailed contact information.
- How do I create an ANNLIZ account?
You automatically can create an account when you place an order as ANNLIZ needs certain information to deliver your order. You can also create an account without placing an order just to make it easier for your next visit or to sign up for the ANNLIZ newsletter. Click here to create a new account or sign in your excisting account.
- How do I change my online account information and preferences?
All you do is click on "My Account" by clicking here or at the top of the page, then log in using your email address and the password you specified when you set up your account. Once you're logged in you'll see a menu of the things you can change.Click here to create a new account or sign in your excisting account.
- What if I have forgotten my password?
All you do is click on "My Account" by clicking here or at the top of the page, type in your email address then tick the box next to "Forgotten Password" and continue. We'll then email you a new password. Once you've got this you login as usual. Once you're logged in you can change the new password
- How do I sign up for the ANNLIZ newsletter?
You can sign up for the ANNLIZ newsletter by setting up your own ANNLIZ account. You don't have to buy anything yet, but when you do want to order something, this will give you a head start. Alternatively, you can click here to sign up to the ANNLIZ newsletter straight away without setting up an account.
- Where do I find the ANNLIZ Blog?
To visit the ANNLIZ Blog with all information related to ANNLIZ please click here. The ANNLIZ Blog will keep you updated what is going on in the world of ANNLIZ.
- What is ANNLIZ her return policy?
Click here to read all about ANNLIZ her return policy.
- What is ANNLIZ her privacy policy?
Click here to read all about ANNLIZ her privacy policy.
- Does ANNLIZ have a shop somewhere?
ANNLIZ does have a galary in Haarlem which can be visited on invitation please contact info@annliz for more information. The web shop ANNLIZ.com is open 24 hours a day and you do not have to carry your own shopping home because ANNLIZ will deliver it to your door all over the world.
ORDER ANSWERS
- How do I search for a product?
You can search for products in 3 different ways:
shop by category
shop by designer
by entering a designer or product or category in the search field - What can I do when a product or a certain color or size of a product I want is out of stock?
When a certain color or size of a product is out of stock please contact ANNLIZ as she can arrange something for you with the designer. Click here to go to the contact ANNLIZ page.
- How do I place an order?
You place an order by adding the product you like to order to your shopping bag and continue shopping or you can proceed directly to the one page check-out.
- How do I return a product?
Click here to read all about ANNLIZ her return policy and the way you can return a product.
- How can I pay for my order?
Click here to read all about the ways you can pay ANNLIZ for your order.
- When can I expect my order to be delivered?
ANNLIZ will send a shipping notification as soon as your order is shipped from the warehouse after that it depends on the delivery or pick-up address of your order. Click here to see the average delivery times all over the world.
- Where is my delivery at this moment?
ANNLIZ will send a shipping notification as soon as your order is shipped from the warehouse in this shipping notification you will find a tracking number which you can use to track your order. Click here for more details about tracking & tracing your order.
- What is the current status of my order?
You can always see the latest status of your order by logging into your account at ANNLIZ.com. ANNLIZ will also notify you by e-mail when your order status changes.Click here to login to your account or create a new account.
- What are the delivery costs of my order?
ANNLIZ is proud to be able to give you a flate rate for the delivery of your order. The exact amount of the delivery costs of your order is off course depending on the your delivery or pick-up address. Click here to see the flate rate schedule to inform you the exact delivery costs you can expect.
- Does ANNLIZ have different prices for other retailers or companies?
ANNLIZ has special wholesale rates for other retailers or companies. Click here to contact ANNLIZ regarding your request.
